Yes. You can save your shopping cart by registering a customer account.
No, nothing of the sort. Please also review the page “Data Protection”.
Yes. Please state your home phone number and write behind it when you are available (e.g. after 7 pm). FassadenGruen usually only calls if there is a problem with payments or deliveries.
We will generally only call you if you have an open invoice with us wich can take up to 2-3 months and the number might not be under use anymore.
The website has a safety certificate that works on all bowsers and all mobile devices. Should you get an error report please contact us. At the moment certain circumstances prevent us from adding a SSL encryption to our website. We are in the process of preparing our website for the encryption. We should be finished before spring 2017. If you are still cautious and don’t want to convey any data online, feel free to order via phone, email or order form.
Yes, we may give you a discount if your oder is above 1,000 or 2,000 €. Please contact us to get a discount.
We don't have contacts with installation companies outside of Germany yet. However, specialised companies might be able to get acces to our B2B prices, please contact them before ordering our products.
Possibly, yes. If we have had contact with a company in your area we would be glad to forward you their contact info. However, FassadenGruen does not take influence on the pricing of partner companies. What you can do is arrange a personal contribution with the contractor. Planning measuring and marking the drill points and eventually cleaning up afterwards so that the company only needs to drill and assemble the components. From experience you can save up to around 10 – 30 % installation costs
As long as you are simply browsing through our shop as a guest, you will see prices with German sales tax (19%). Once you log in and enter your country of residency you might see different prices. If you are ordering from a country within the European Union, the prices stay the same.
Ordering from countries outside the European Union, customers will see lower prices calculated with the German sales tax. FassadenGruen invoices customers with these prices. At the same time we will inform you via email about import costs and custom costs that are payed directly to the parcel service on delivery. For example, customer from Switzerland pay about the same gross prices as a customer from Germany or the European Union would pay.
It could be a simple technical problem e.g. the shops automatic verification of your ID-number. Please contact us via phone or email and we will give you immediate access to net prices and fix your account.
FassadenGruen will support and help as best we can, by making a draft and sending product lists for the specific project. On demand we can send you an active excel-pricelist of all our products with little thumbnail pictures for better orientation. The list is company neutral, so you can insert prices of your own, delete unnecessary products making a solid offer for end customers or planning committees. We can also provide you with a data set of detailed service descriptions and example prices. You may us these for free but only for agreed and discussed purposes.
Yes, but not directly through the online shop. When doing B2B (business to business), information on tax administration from the involved European Union country needs to be obtained or checked. Please contact us directly in this case.